General Information.
General Information
Important practical Information about your holiday.
Documents
Your travel documents containing precise departure times, hotel details and coach seating will be dispatched approximately 10 days before departure (so that you can leave the details with friends or relatives). It is your duty to ensure you have correct and valid documentation. We will not accept responsibility or any liability in respect of those passengers who do not have the correct valid documentation.
Top of pageCoaches
All coaches feature air-conditioning, reclining seats (back row seats may not recline), on-board toilets and drink machines. Should the air-conditioning system break down for a period exceeding 12 hours, compensation will be awarded up to a maximum of £10 per fare-paying passenger per tour. Feeder coaches, including taxis, minibuses and National Express, operate to and from the UK port (feeder coaches may not have toilets, reclining seats, air-conditioning and drinks facilities).We operate a passenger interchange at the Channel port. When non-British coaches are used on transfers or tours (air or TGV holidays only) an on-board toilet may not be available. However, comfort stops will be made during long journeys.
Top of pageSilver Service Coaches
Please note that holidays which offer Silver Service coaches may not use these vehicles as your feeder coach. Feeder coaches to/from the UK port will usually be standard executive coaches. Silver Service will be available from the port with the exception of the specific tours listed right where you will join your Silver Service coach at the overnight hotel in Belgium or Northern France on the first night, or you will have your Silver Service coach until the last night at your overnight hotel. In the unlikely event we are unable to operate a Silver Service vehicle for the whole of the overseas part of your holiday, an alternative vehicle will be provided with facilities as close as possible to the standard of facilities on the Silver Service vehicle available at the time. You will receive a full refund of your Silver Service upgrade cost if you are without a Silver Service vehicle for more than 25% of your holiday, excluding feeder journeys to/from the port or hotel as described above.
Reserved Seats
Seats are allocated on your main tour coach.
Top of pageFront Row Seats
Front row seats can be reserved for £10pp (upto 6 days duration) or £15pp (7 days or above duration) on all European tours. This offer is only available for bookings of two or four persons and is subject to availability. Guaranteed front seats cannot be reserved on feeder journeys to/from the UK port. Please Note: on some coaches the legroom on front seats may be slightly less than that available on other seats due to the presence of a modesty board in front. If your tour is cancelled for any reason and front seats are not available on your new tour you will be refunded the £10 or £15 supplement. No other compensation will be payable.
Top of pageDrivers & Tour Managers
European tours will be crewed appropriately with at least one driver and an extra driver and/or a tour manager/host/hostess.
Top of pageNo Smoking
All our coaches and feeders operate a ‘no smoking on board’ policy. Please note:We cannot guarantee no smoking seats on TGV services.
Top of pageChannel Crossings
Channel crossings are by ferry from Dover to Calais (1hr 15mins) or on selected dates by Eurotunnel from Folkestone to Calais (35mins). Crossings by North Sea Ferries are from Hull to Zeebrugge (12hrs 30mins) or Hull to Rotterdam (10hrs). Irish sea crossings are from Hollyhead to Dun Laoghaire/Dublin by Irish Ferries conventional ferry (3hrs 15mins) or fast craft (2hrs). All timings are approximate..
Top of pageEscorted Holidays By Air
‘Fly both ways’ - The services of your tour manager, driver or representative will be from arrival until departure at the continental airport. The weight of your baggage must not exceed 20 kilos per person. Your hand luggage must weigh no more than 5 kilos. If baggage exceeds this allowance an excess will be charged by the airline. Please ensure your baggage is marked clearly.
Top of pageHoliday Flights
The flight times shown are for guidance only and may change. The return time shown is arrival in the UK Exact flight times will be sent to you and shown on your air ticket included in your final travel documents. Some of our holidays feature flights with low-cost airlines which are subject to availability and price. Therefore, there may be an additional cost if the flight class we request is unavailable. Under these circumstances we will offer you the opportunity to book at a higher cost or to select an alternative date. Please call our reservations staff for more information. Precise flight numbers and times will be confirmed with your travel documents. Please see clause 17 of our booking conditions. We cannot confirm specific seats for you on an aircraft. We recommend you check-in for your flight three hours before the scheduled time for long haul flights and two and a half hours before the scheduled time for any European holidays. The services of your Tour Manager, driver or representative will be from arrival until departure at the continental airport.
Top of pageGo-As-You-Please (Book your own flight)
If you book ground arrangements with us and make your own airline reservation, once we have accepted your booking, we guarantee we will not cancel your holiday. All flight bookings will be your own responsibility and are subject to the terms and conditions of the airlines involved. In the unlikely event of your flight being cancelled by the airline, no refunds will be given for your holiday. If you book your own flights and wish to make use of our included airport transfers we will be unable to provide transfers in the event of your delayed arrival at the airport due to flight delays, although we will endeavour to provide assistance.
Top of pageRail Journeys
All rail journeys (except those on Eurostar) will be escorted by a Leger Holidays representative.Travel is in standard class.
Top of pageYour Holiday Accommdation
We have carefully selected all accommodation for its degree of comfort and its location to enable us to operate the applicable excursions. Some hotels we use have annexes for sleeping which are nearby, with meals being taken in the main hotel. Each room usually has twin beds or a double. In some countries twin rooms may consist of separate mattresses and bedding within a double bed frame. The type of beds in your room very often depends on the country you are visiting and, for this reason, we cannot guarantee any combination of single and double beds in advance. Should there be more than 2 people in your party requesting to share one room, the extra beds may be a foldaway/rollaway type bed. All rooms have private facilities. Where a hotel has been named, we reserve the right to substitute other hotels of a similar or higher standard. There may be extra items in your room that are not stated in the brochure which will be payable locally eg. safes, film rental, mini-bar etc. Leisure facilities such as swimming pools, saunas etc, where available, may also be payable locally.
Top of pageDisneyland® Resort Paris
MyTravel’s Explorers Hotel: Rooms have one double bed and two single beds, plus a bathroom and toilet. An adjoining bunk cabin can be reserved with a set of bunk beds for up to two persons (the bunk room is only available for children up to the age of 15 years). Disney’s Hotel Santa Fe®: Most rooms are Mexican themed and contain two double beds plus a bathroom. Disney’s Hotel Cheyenne®: Most rooms are Westernstyle featuring one double bed and a set of bunk beds for up to two persons (the top bunk is not suitable for children under 6 years old), plus a bathroom. Disney’s Sequoia Lodge®:Most rooms are mountain retreat themed and have either one king-size or two double beds, plus bathroom.
Top of pageDisney® Parks & Attractions
As you would expect, it is necessary from time to time for Disneyland® Resort Paris to close certain rides, attractions and facilities for such purposes as routine maintenance, safety checks, refurbishment and updating. It is rare, however, for more than one ‘main attraction’ to be closed at any one time. We are certain you understand the need for this, and hope that any such closure will not detract from your enjoyment of your holiday. Where a ‘Hopper’ ticket has been included, admission to the Disneyland® Park and Walt Disney Studios® Park is subject to park capacity.
Top of pageRiver Cruises
The meals included on your river cruise are stated in the description of the holiday in question. Please note however, that no drinks are included in the price and will have to be paid for by you at the time. There may also be a charge for certain amenities. If stated, and subject to availability, you can choose your deck on river cruises, although these may be at a supplementary charge. A no smoking policy applies in all cabins
Top of pageBaggage
Due to space, weight and health and safety restrictions, you must limit your baggage to one medium-sized suitcase (weight limit 20 kilos) plus one piece of hand luggage (max. 5 kilos) per person. We reserve the right to refuse to carry any baggage which exceeds these limits. Please Note: many of our suppliers, including airlines, also reserve this right. Alternatively, the supplier concerned may ask you to pay additional charges before agreeing to carry any excess baggage. We cannot accept any liability towards you if we, or any of our suppliers, refuse to carry any of your excess baggage or the suppliers impose any such additional charges. If, in the coach driver’s opinion, your baggage is over weight, you may be required to handle your own baggage where necessary. Please note that it is your responsibility to ensure that your luggage is loaded on the coach prior to each departure..
Top of pageLuggage Handling - Help us to help you
We will provide luggage handling facilities at all hotels on Silver Service holidays of 7 days and over. All luggage must be clearly labelled with the Leger Holidays labels supplied by us with your travel documents. We will handle one piece of luggage per person (max. 20 kilos) which has been checked in with our driver and stored in the luggage compartment of the coach. Checked luggage will be taken to your hotel room and instructions will be given by your driver for collection upon departure. We are not responsible for handling any additional pieces of luggage, personal items or hand luggage. Please Note: Due to security and operational regulations, we may not be able to handle luggage at airports, rail stations and ports. Important Note: Please ensure that prescribed medication and items of particular value are carried in your hand luggage.
Top of pageExcursions
Certain excursions are included in the price of your holiday. If you choose not to go on an included excursion, for whatever reason, no refunds will be made. Optional excursions can be booked with your coach driver or Tour Manager and operate strictly subject to availability and demand. The running order of included and optional excursions may be altered without prior notice. Please Note: Unless specifically stated, entrance fees to places of interest mentioned in the text are not included. Credit cards and travellers’ cheques are not acceptable in payment for optional excursions.
Top of pageCurrency
You will require some local currency to use during your holiday. Exchange facilities are not guaranteed in any of the hotels we use. Credit cards and travellers’ cheques are not acceptable in payment for optional excursions (except on some U.S.A. tours). Please note: Euro notes and coins came into circulation in many European countries on 1 Jan 2002. Check with your travel agent, foreign exchange, bank, or call us if you are unsure of the currency required for an individual country.
Top of pageChildrens & Infants
With the exception of holidays to Disneyland® Resort Paris, we are unable to accept bookings for children under 8 years old. Customers aged 16 and under at the time of travel must be accompanied by an adult, parent or guardian aged at least 18 years old. For holidays to Disneyland® Resort Paris, infants (aged 0-2 years inclusive at the time of travel) will be charged up to £60 on coach holidays - please ask for details. They will be allocated a seat on the coach and if they are unable to use a lapstrap seatbelt unaided you must provide a suitable car seat. On Eurostar infants (0-2yrs) will travel free but will not be allocated a seat. A seat can be reserved from £70. For infants on air holidays (0-1yr)- please ask for details. Infants aged 2 years will pay the kid price on air holidays. A cot will be provided in the hotel room, which must be requested upon arrival at the hotel reception. We reserve the right to refuse to carry any passenger not complying with the above, and levy full cancellation charges, as detailed in the Booking Conditions.
Top of pagePregnant Women
Due to circumstances such as rough conditions on ferry crossings and changes in air pressure on board aircraft and in mountainous regions, women who are more than 28 weeks pregnant at the time of departure are not permitted to travel on our holidays. We reserve the right to refuse to carry anyone more than 28 weeks pregnant at the time of departure and who has failed to declare this at the time of booking.
Top of pageHealth Regulations
At the time of going to print, no vaccinations are required for holidays in Europe. For India the following vaccinations are necessary: Hepatitis ‘A’, Polio, Typhoid and protection against Malaria is required. However, these situations may change and it is advisable to check with your doctor or the Department of Health before travelling. Information on health is contained in the Department of Health T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For European holidays you should obtain and complete a form E111 which should be stamped by the Post Office prior to departure (details in leaflet T6 referred to above).
Top of pageYour Destination
The general standards of safety, hygiene, fire precautions etc vary from country to country and can in some instances be lower than you are used to in the UK The monitoring and enforcement of such matters is governed by the authorities of the country and overseas supplier of the services concerned. Please note: It is the requirements and standards of the country in which any services which make up your holiday are provided, which apply to those services and not those of the UK The Foreign & Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on BBC2 (Ceefax) page 470 onwards or on the Internet under the address www.fco.gov.uk. Alternatively, you can contact the FCO Travel Advice Unit on 0870 606 0290.
Top of pageChristmas & New Year On The Continent
Please remember that some European countries do not celebrate the festive season in the same way that we do. Restaurants and bars may have shorter opening times and food menus and decorations may reflect their own traditions. Enjoy Christmas and New Year in the continental way, but bear in mind that this is their holiday period also.
Top of pagePrices & Brochure Accuracy - Changes & Errors
Our website is produced many months in advance of your holiday, and whilst every effort is made to ensure the accuracy of the website and prices at the time of printing, regrettably errors do occasionally occur. Also changes may have to be made. You must, therefore, ensure you check all details of your chosen holiday (including the price) with us (directly or through your travel agent) at the time of booking. Maps, where featured, are for illustration purposes only and are not to scale.
Top of pageConcert Venues
Should the concert venue be changed or the concert be cancelled, which is completely beyond the control of Leger Holidays, your holiday will still go ahead as normal. Should the artist cancel the concert, the tour will still go ahead.
Top of pagePassports and Visas
British Citizens
British Citizens - A full British passport is required by everyone, including infants and children. Remember, British passports can take up to 10 weeks to obtain. There are no visa requirements for European holidays (with the exception of the holidays to Russia). For holidays to India a tourist visa is required by British citizens for entry into India. Requirements may change and you must check the up to date position in good time before departure. For cruise holidays, any visa required for participation in shore excursions will be arranged by the cruise company and the cost will be included in the price of the excursion. Please Note: if taking an unaccompanied shore excursion you will need to obtain your own visa where applicable. All costs incurred in obtaining such necessary documentation must be paid by you, except where specified above.
Non-British Citizens
Non-British citizens should check the passport and visa requirements with the consulate of the country being visited or travelled through.
Please make sure you have a valid passport for travel. More information can be found at the United Kingdom Passport Service website: www.ukpa.gov.uk
Top of pagePaypoint
Paying For Your Holiday In Cash
You can now pay for all or part of your holiday in cash, in small instalments, at a convenient local retail outlet. PayPoint has over 10,000 locations throughout the country in local shops, newsagents, convenience stores, supermarkets, garages and off licences where you can pay your bills, top up your mobile phone and now, pay for your Leger holiday in cash. This convenient, free service (most outlets open 7 days a week and offer extended opening hours) is available only when you book direct with Leger Holidays, and we regret that this service cannot be used within the balance due date which is 42 days before departure, except air holidays, which is 56 days and sea cruise which is 60 days.
Top of pageHow to pay with PayPoint.
1. When you book your holiday, inform us by ticking the relevant box on the booking form or by telling uson the telephone that you wish to pay in cash using PayPoint.
2. Paying your deposit. You may pay your deposit by giving us your credit/debit card details or by sending in a cheque, postal orders or cash. If you send cash, we will only accept deliveries by the Royal Mail Special Delivery service. Please Note: Proof of posting will not be accepted as proof of delivery. NB Deposits cannot be paid by Paypoint.
3. Paying your balance. When we confirm your booking you will be sent a special PayPoint card. Simply take this card to any PayPoint outlet and use it to pay cash off the balance of your holiday. The minimum payment is £10 and the maximum is £250. Keep your PayPoint receipts to work out how much you have paid and you must ensure that your holiday is paid for in full by the balance due date, which is 42 days before departure, except air holidays, which is 56 days and sea cruise which is 60 days.
4. Where do I find the nearest PayPoint outlet? With over 10,000 locations there’s sure to be a PayPoint near you. To find your nearest either visit www.paypoint.co.uk and click on the PayPoint link or call our friendly Reservations Team and they’ll be happy to help you
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